Privacy Policy

Information we collect

• Name, mobile number, email address, and delivery address when you place an order or contact us.
• Order details such as purchased items, shipping preferences, coupon use, and communication history.
• Basic technical information such as browser/session data that helps the website function correctly, including cart and login sessions where applicable.

How we use your information

• To process orders, arrange delivery, and provide order updates.
• To respond to support requests, returns, cancellations, and other customer-service queries.
• To prevent fraud, investigate misuse, and keep the website secure.
• To improve products, customer experience, and store operations.
• To send important service-related communication and optional promotional communication where appropriate.

Payments and third-party services

Online payments on Okhliwali may be processed through trusted payment partners such as Razorpay. We do not intentionally store complete card data on our own servers. Delivery and communication partners may also receive the minimum information required to complete shipping, customer updates, or support functions.

Cookies and sessions

We use essential cookies or session storage to keep your cart active, support login and session flow, and improve website reliability. These technologies help the website function properly. We do not describe them as advertising trackers in this policy unless they are actually in use.

Data retention

We keep customer information only for as long as needed for order fulfillment, support, accounting, legal compliance, fraud prevention, and business recordkeeping. Some information may be retained longer where required by applicable law or genuine business necessity.

Your choices and rights

• You may contact us to request correction of inaccurate customer data.
• You may ask us to review or delete certain personal information, subject to legal and operational requirements.
• You may choose not to share optional information, though some core details are required to fulfill orders.