Return Policy

Eligible return situations

• You received the wrong product.
• The item was damaged during transit or arrived in defective condition.
• The product qualifies under the return terms shown on the product page or store policy.

Conditions for approval

• Please raise the request within the applicable return window.
• Keep original packaging where possible until the issue is reviewed.
• Share clear product and package photos so our team can assess the case faster.

Non-returnable or restricted cases

• Opened food products may be non-returnable for hygiene and safety reasons unless damaged, defective, or incorrectly delivered.
• Products clearly marked no-return, exchange-only, clearance, or final-sale may not qualify for a standard return.
• Requests that do not meet product-level conditions may be declined after review.

Replacement and refund outcome

Once we review the request, the resolution may be a replacement, refund, exchange, or another suitable outcome depending on stock availability, product condition, payment mode, and the specific issue reported.